Apoorva Saumya
Selected work

35% faster ticket resolution - Connectors
Data from CRMs, project tools and e-commerce apps next to every support email, so agents stop switching tabs.
Hiver
/
2024–25

Email drafting cut from 15 minutes to under 2 - AI Writer
Redesigned an AI email writer that sales reps could steer, refine and trust.
6sense
/
2025

Compliance for 20+ customers worth $6M+ in revenue - Do Not Call
Per-country Do Not Call controls for admins instead of hiding every number, with clear warnings for sales reps.
6sense
/
2026

Sole designer, full iOS and Android redesign - Hiver mobile app
Built drafts, signatures and following, and redesigned the inbox, so agents could handle escalations on the go.
Hiver
/
2022–25
Research and product thinking
Export workflows / 6sense
3,000+ export queries traced to 5 root causes
A heuristic audit that changed what got fixed first. Phase 1 raised export completion 7%, and the design team adopted the framework.
Reporting research / 6sense
10 enterprise customers, 3 quarters of roadmap
Research into why customers didn't trust reporting data. Each finding became a recommendation on the Sales Intelligence roadmap.
