Research
Two projects where the research changed what the team built: an audit that reordered which export problems got fixed first, and interviews that shaped three quarters of the reporting roadmap.
Export workflows / 6sense
3,000+ export queries traced to 5 root causes
A heuristic audit that changed what got fixed first. Phase 1 raised export completion 7% month over month, and the design team adopted the framework.
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Reporting research / 6sense
10 enterprise customers, 3 quarters of roadmap
Research into why customers didn't trust reporting data. Each finding became a recommendation on the Sales Intelligence roadmap.
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